Contact Us
We’re here to help
Have a question about your order, bracelet sizing, shipping, returns, or your elemental quiz result? Send us a note and we’ll help as soon as we can.
Your message goes to our small team, and we read each note carefully.
Email us
We usually reply within 1–2 business days, Monday to Friday, excluding weekends and public holidays.
For order-related questions, please include your order number if available. If you need to share a photo, you can reply to our email with the image attached.
Phone
Phone support availability may vary. For the fastest response, please email us at hello@veyragrove.com with your order number if available.
Quick answers
Shipping
We currently ship to U.S. addresses only. You can find processing times, estimated delivery ranges, and shipping rates on our Shipping page.
Returns & Refunds
For return eligibility, timing, and refund details, please visit our Returns & Refunds page.
Bracelet sizing
Most product pages include bracelet size information. If you are between sizes or choosing a gift, send us a message and we’ll help you choose.
Elemental Quiz
If your style or color preference changes, you can retake our 60-second Elemental Quiz anytime.
Business Information
For transparency, this website is jointly operated by Shenzhen Guangxu E-Commerce Co., Ltd. registered at Room 1907, Unit C, Building 4, Sunshine Tianjian City, Longgang District, Shenzhen, Guangdong, China, and BLUE STAR TRADING LIMITED registered at RM C, 6/F, World Trust Tower, 50 Stanley Street, Central, Hong Kong.
Customer support email: hello@veyragrove.com
Customer support phone: +86 173 0194 4162