Returns & Refunds
Last updated: July 2026
We want you to feel confident when shopping with Veyra Grove. If your order is not quite right, please review our returns, exchanges, and refunds policy below.
Nothing in this policy is intended to limit any rights you may have under applicable consumer protection laws in your country or region.
30-Day Returns & Exchanges
We accept return and exchange requests for defective and non-defective items within 30 days of delivery.
Eligible returns and exchanges are available for customer preference reasons, including fit preference, style preference, color preference, or a change of mind, as long as the item meets the eligibility requirements below.
How to Start a Return or Exchange
- Contact us first. Email us at hello@veyragrove.com within 30 days of delivery with your order number and the reason for your request.
- Wait for approval. We will review your request and send you the appropriate return or exchange instructions. Please do not send anything back before contacting us.
- Use the return instructions provided. For eligible U.S. returns by mail, return shipping is free. A prepaid return label or return instructions may be included in your package or provided by email after your request is reviewed and approved.
- Receive your refund or exchange. Once your returned item is received and inspected, we will email you with the next steps.
Return & Exchange Eligibility
To be eligible for a return or exchange, your item must be:
- Unworn and unused
- Undamaged after delivery
- In its original condition
- In its original packaging
- Returned with proof of purchase
If a returned item does not meet the condition requirements above, we may not be able to process a full refund or exchange. After inspection, we will contact you by email to discuss the next step, such as a partial refund, store credit, or returning the item to you where permitted by applicable law.
Return Shipping & Return Labels
For eligible U.S. returns by mail, return shipping is free.
A prepaid return label or return instructions may be included in your package or provided by email after your return request is reviewed and approved. Please do not send your item back before contacting us, as returns sent without prior approval may not be accepted.
We do not charge a restocking fee for eligible returns or exchanges.
Damaged, Defective, Incorrect, or Missing Items
Please inspect your order when it arrives.
If your item arrives damaged, defective, incorrect, missing, or significantly different from the product description, please contact us as soon as possible and within 7 days of delivery at hello@veyragrove.com with your order number and clear photos of the issue.
Please keep the product, original packaging, and shipping packaging until the issue has been reviewed, as photos of the packaging may help us resolve the case more quickly.
Once reviewed, we will help make it right. Depending on the situation, we may offer a replacement, exchange, refund, missing item reshipment, prepaid return label, or another appropriate solution.
Natural Stone Variation
Each Veyra Grove piece is made with selected natural stones and complementary materials. Variations in color, pattern, translucency, inclusions, bead texture, shape, and surface markings are part of the natural character of the material.
These natural variations are not considered defects, unless the item is significantly different from the product description or clearly affected by a quality issue.
Size & Fit Notes
Please check the bracelet length, bead size, and fit notes on each product page before placing your order.
If the bracelet size or product details are materially different from the description on the product page, please contact us so we can review the issue.
If the item matches the product description but you would prefer a different fit, size feel, color, or style, it may still be eligible for a return or exchange within 30 days of delivery, as long as it meets the eligibility requirements above.
Non-Returnable & Non-Exchangeable Items
For hygiene, product integrity, and customization reasons, we cannot accept returns or exchanges for:
- Items that have been worn, used, damaged, altered, or modified after delivery
- Items that are not in their original condition
- Items without original packaging
- Custom or personalized pieces, if offered
- Gift cards
- Final sale items, if clearly marked as final sale at the time of purchase
- Items returned without prior approval
Final Sale Items
Final sale items cannot be returned or exchanged unless they arrive damaged, defective, incorrect, or unless otherwise required by applicable law.
Items will only be treated as final sale if they are clearly marked as “Final Sale” on the product page, in the product description, or at the time of purchase.
Refunds
Once we receive and inspect your returned item, we will notify you by email whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days after inspection is complete.
Depending on your bank, credit card company, or payment provider, it may take additional time for the funds to appear in your account.
Original shipping charges may be non-refundable unless the return is due to our error or otherwise required by applicable law.
Exchanges
We offer exchanges for eligible items within 30 days of delivery.
For eligible exchanges, the returned item must first be received and inspected before the replacement item is shipped. If you request an exchange for a different item, any price difference must be paid before the replacement item is sent.
Exchanges are subject to item availability. If the requested item is unavailable, we may offer an alternative item, store credit, or a refund to your original payment method.
Gift Returns & Exchanges
If you received a Veyra Grove item as a gift, you may contact us directly for help with an eligible exchange or store credit.
Please provide the order number if you have it. If you do not have the order number, please provide the gift giver’s name, email address, or any other information that may help us locate the original order.
If a refund is approved, it will be issued to the original purchaser’s payment method only.
Order Changes & Cancellations
If you need to change or cancel your order, please contact us as soon as possible at hello@veyragrove.com.
We will try our best to help, but we cannot guarantee changes or cancellations once an order has been processed, packed, or shipped.
Refused, Unclaimed, or Undeliverable Packages
Packages that are refused, unclaimed, undeliverable, or returned because of an incorrect or incomplete shipping address provided by the customer may not be treated as standard eligible returns.
If this happens, please contact us so we can review the situation and provide the next steps.
What Comes With Each Order
Each bracelet is prepared in gift-ready packaging. Your order includes a bracelet box or pouch, a care card, and element cards matching the pieces you selected, unless otherwise stated on the product page.
Please keep the original packaging if you may need to request a return or exchange.
Contact
For return, exchange, or refund questions, please contact us at:
For business information, please refer to our Contact page.