Help & FAQ
Find answers about Veyra Grove materials, bracelet sizing, gift-ready packaging, shipping, returns, exchanges, and our elemental notes.
Materials & Stones
Are Veyra Grove bracelets made with real natural stones?
Veyra Grove bracelets are made with carefully selected natural stones and complementary accent materials. As with all natural stone jewelry, variations in color, texture, translucency, inclusions, and surface markings are natural and make each piece unique.
Will my bracelet look exactly like the photos?
Each bracelet is photographed to show its color, shape, and overall style as clearly as possible. Because natural stones vary from piece to piece, your bracelet may have slight differences in tone, pattern, translucency, or markings. These natural variations are part of the character of the material.
Are natural stone variations considered defects?
No. Natural variations in color, pattern, bead texture, inclusions, shape, and surface markings are not considered defects unless the item is significantly different from the product description or clearly affected by a quality issue.
What are the metal accents made of?
Metal accent materials may vary by design. Please check the material details listed on each product page before ordering. If you have known sensitivities to nickel or other metals, we recommend reviewing the product details carefully before purchase.
How should I care for my natural stone bracelet?
Please keep your bracelet away from water, perfume, lotions, harsh chemicals, and prolonged direct sunlight. We recommend putting on your bracelet after applying makeup, perfume, or lotion, and removing it before showering, swimming, exercising, sleeping, or heavy activity. When not wearing it, store it in a dry place, ideally in its pouch or box.
How do I clean my natural stone bracelet?
Gently wipe the stones and accent materials with a soft, dry cloth to remove dust, oil, or fingerprints. We do not recommend using soap, jewelry cleaners, alcohol, or water, as harsh chemicals or moisture may affect the stones, elastic cord, metal accents, or plated finishes over time.
Do natural stone bracelets fade over time?
Natural stones are generally durable, but prolonged exposure to direct sunlight, moisture, sweat, perfume, lotions, or harsh chemicals may affect their luster, color, cord, or finish over time. Following our care guidelines will help keep your bracelet looking its best for longer.
Can I wear my natural stone bracelet in the shower?
We do not recommend wearing your bracelet in the shower, swimming pool, ocean, sauna, or during exercise. Water, sweat, chemicals, and prolonged moisture may affect the stones, cord, metal accents, or overall finish over time.
How can I protect the elastic cord?
Please avoid overstretching the bracelet when putting it on or taking it off. Roll it gently over your hand instead of pulling it sharply, as repeated overstretching may weaken the elastic cord over time.
Size & Fit
How do I measure my wrist for the right fit?
Use a soft measuring tape and wrap it around your wrist where you normally wear a bracelet. For a closer fit, add about 0.5 cm to your wrist measurement. For a more relaxed fit, add about 1–1.5 cm. Then compare this number with the bracelet length and fit notes listed on the product page.
If you are between sizes or unsure, we generally recommend choosing a slightly more relaxed fit for comfort.
How do I choose my bracelet size?
For the best fit, measure your wrist first, then compare it with the bracelet length, bead size, and fit notes listed on each product page. If you are between sizes or prefer a looser feel, choose the option or style that gives you a little extra room.
Where can I find bracelet length and bead size?
Bracelet length, bead size, and fit notes are listed on each product page when available. Because different designs may use different bead sizes or structures, we recommend checking the details for the specific bracelet you are interested in.
What if the bracelet feels too small or too large?
If the bracelet matches the size and fit details listed on the product page but does not feel right for your preference, it will be treated as a customer preference return or exchange. You may request a return or exchange within 30 days of delivery, as long as the item is unworn, unused, and returned in its original condition and packaging.
Are your bracelets adjustable?
Some bracelet styles may have adjustable details, while others may be designed with a fixed or stretch fit. Please check the product page for the exact fit notes of each bracelet before ordering.
Orders & Payments
How can I track my order?
Once your order ships, we’ll email you the tracking details as soon as they become available. You can use the tracking link in your shipping confirmation email to follow your package.
What payment methods do you accept?
Available payment methods are shown at checkout. If a payment method is available for your order, you will be able to select it during checkout before payment.
Is checkout secure?
Yes. Checkout is processed through secure payment systems. Please make sure you complete your purchase through our official website and never share your payment information by email.
Can I change my shipping address after placing an order?
If you need to change your shipping address, please contact us as soon as possible at hello@veyragrove.com with your order number. We will do our best to help, but we cannot guarantee changes once an order has been processed, packed, or shipped.
Can I cancel my order?
If you need to cancel your order, please contact us as soon as possible at hello@veyragrove.com. We will try our best to help, but orders that have already been processed, packed, or shipped may not be eligible for cancellation.
How can I contact customer service?
You can contact us at hello@veyragrove.com or by phone at +86 173 0194 41. We usually respond to emails within 1–2 business days, Monday to Friday, excluding weekends and public holidays. For order-related questions, please include your order number if available.
Packaging & Gifts
What comes with each order?
Each bracelet is prepared in gift-ready packaging. Your order includes a bracelet box or pouch, a care card, and element cards matching the pieces you selected, unless otherwise stated on the product page.
Is the packaging gift-ready?
Yes. Each order is prepared with simple gift-ready details, making it suitable for keeping or gifting. Packaging may include a bracelet box or pouch, care card, and element cards based on the pieces you choose.
Are element cards included?
Yes. Element cards are small printed cards that introduce the elemental theme of the bracelet or bracelets you selected, along with a short theme note and simple care or styling tips.
Can I send a bracelet as a gift?
Yes. Veyra Grove bracelets are prepared with gift-ready packaging. If you are sending a bracelet as a gift, please make sure the shipping address is correct before placing your order.
Shipping & Tracking
Where do you ship?
Veyra Grove currently ships to U.S. addresses only. For U.S. orders under $50 USD, standard shipping is $7.95 USD. Free shipping is available for U.S. orders of $50 USD or more.
How long does order processing take?
Orders are usually processed within 2–5 business days before shipping, excluding weekends and holidays. During busy periods, processing may take a little longer.
How long does shipping take?
Most orders are processed within 2–5 business days after payment is confirmed. Estimated delivery time after shipment is typically 7–20 business days. Total estimated delivery time is typically 9–25 business days from payment confirmation, including order processing and transit time.
Is tracking included?
Tracking is included when available for your shipping destination and shipping method. Once your order ships, we’ll email you the tracking details as soon as they become available.
What happens if my package is refused, unclaimed, or undeliverable?
If a package is refused, unclaimed, undeliverable, or returned because of an incorrect or incomplete shipping address provided by the customer, it may not be treated as a standard eligible return. Please contact us so we can review the situation and provide the next steps.
Returns & Exchanges
Quick summary
We accept returns and exchanges within 30 days of delivery. Items must be unworn, unused, and returned in their original condition and packaging. Please contact us before sending anything back. For eligible U.S. returns by mail, return shipping is free.
Can I return or exchange my bracelet?
Yes. We accept returns and exchanges within 30 days of delivery. Items must be unworn, unused, and returned in their original condition and packaging.
Eligible returns and exchanges are available for customer preference reasons, including fit preference, style preference, color preference, or a change of mind. If your item arrives damaged, defective, incorrect, or missing, please contact us with your order number and clear photos so we can help make it right.
Please contact us before sending anything back.
How do I start a return or exchange?
Please email us at hello@veyragrove.com within 30 days of delivery with your order number, the item you would like to return or exchange, and the reason for your request.
We will review your request and send return instructions if the item is eligible. After your returned item is received and inspected, approved refunds or exchanges will be processed according to our Returns & Exchanges policy.
Who pays return shipping?
For eligible U.S. returns by mail, return shipping is free. A prepaid return label or return instructions may be included in your package or provided by email after your return request is reviewed and approved. Please do not send your item back before contacting us, as returns sent without prior approval may not be accepted.
What if my item arrives damaged, defective, incorrect, or missing?
Please contact us as soon as possible and within 7 days of delivery at hello@veyragrove.com with your order number and clear photos of the issue. Once reviewed, we will help make it right with a suitable solution, which may include a replacement, exchange, refund, missing item reshipment, or another appropriate option.
Do you charge a restocking fee?
No. We do not charge a restocking fee for eligible returns or exchanges. Original shipping charges may be non-refundable unless the return is due to our error or otherwise required by applicable law.
How long does a refund take?
Once we receive and inspect your returned item, we will notify you by email whether your refund has been approved. If approved, your refund will be issued to your original payment method within 10 business days after inspection is complete. Depending on your bank, card issuer, or payment provider, it may take additional time for the funds to appear in your account.
Can gift recipients request an exchange?
Yes. Gift recipients may contact us directly for help with an eligible exchange or store credit. If a refund is approved, it will be issued to the original purchaser’s payment method only.
Elemental Quiz & Meanings
How do I choose my element?
You can browse by element — Metal, Wood, Water, Fire, or Earth — or take our 60-second Elemental Quiz to discover the bracelet that best matches your mood, style, and daily rhythm.
Take our 60-second Elemental Quiz to find your match.
Do I have to follow my quiz result?
No. The Elemental Quiz is a symbolic styling guide, not a rule. You can follow your result, choose the element you feel most drawn to, or simply select the bracelet that best fits your personal style.
Can I shop by style instead of element?
Yes. You are welcome to choose by color, material, size, outfit, mood, or gifting occasion. The Five Elements are here to offer inspiration, but your own preference always comes first.
Can I stack multiple bracelets?
Yes. You can stack multiple bracelets by element, color, material, or mood. For a softer everyday look, try pairing similar tones together. For a more expressive look, mix contrasting stones or combine different elemental styles.
Do natural stone bracelets have guaranteed results?
No. Our elemental notes are symbolic guides for mood, style, and personal reflection. They are not promises of medical, financial, spiritual, or specific life outcomes.
Still have questions?
Please contact us at hello@veyragrove.com. We usually respond within 1–2 business days, excluding weekends and holidays.