Shipping policy
Last updated: July 2026
At Veyra Grove, each order is prepared with care before it begins its journey to you.
Processing Time
Most orders are processed within 2–5 business days after payment is confirmed.
Business days are Monday through Friday, excluding weekends and public holidays.
During holidays, product launches, or high-volume periods, processing may take slightly longer. If there is a significant delay, we will contact you by email.
Shipping Destinations
Veyra Grove currently ships to U.S. addresses only.
Available shipping destinations may change from time to time based on carrier availability, fulfillment limitations, legal requirements, or our business operations.
Shipping Rates and Free Shipping
Shipping rates and available delivery options are shown at checkout based on your shipping address.
- For U.S. orders under $95 USD, standard shipping is $7.95 USD.
- Free shipping is available for U.S. orders of $95 USD or more.
- If your order qualifies for free shipping, the available free shipping option will appear at checkout before payment.
Estimated Delivery Time
Estimated delivery time after shipment is typically 7–20 business days, depending on carrier conditions.
Total estimated delivery time is typically 9–25 business days from payment confirmation, including order processing and transit time.
Please note that delivery timelines are estimates only and are not guaranteed. Delivery may vary due to carrier conditions, holidays, weather, incorrect shipping information, high-volume periods, or other circumstances outside our control.
Shipping Confirmation and Tracking
Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.
Please allow some time for tracking updates to appear after the label has been created.
Incorrect Shipping Address
Please make sure your shipping address is complete and accurate before placing your order.
Veyra Grove is not responsible for delays, failed deliveries, or lost packages caused by an incorrect or incomplete shipping address provided at checkout.
If you notice an address error after placing your order, please contact us as soon as possible at hello@veyragrove.com. We will try our best to help, but we cannot guarantee changes once an order has been processed, packed, or shipped.
Lost or Delayed Packages
If your package appears delayed or lost, please contact us at hello@veyragrove.com and we will do our best to assist you.
Once a package has been handed over to the shipping carrier, final delivery is handled by the carrier. If your package appears delayed, lost, or damaged in transit, please contact us so we can help review the situation and provide the next steps where available.
Refused, Unclaimed, or Undeliverable Packages
If a package is refused, unclaimed, undeliverable, or returned because of an incorrect or incomplete shipping address provided by the customer, additional shipping, return, reshipment, carrier, or related costs may apply.
If this happens, please contact us so we can review the situation and provide the next steps.
Contact
For shipping questions, please contact us at:
For business information, please refer to our Contact page.